GRS Fleet Telematics appTerms of use: the GRS Fleet Telematics app
These terms cover your use of the GRS Fleet Telematics app ("the app") in ChatGPT, Claude and other AI assistants that can run it. By using the app, you accept these terms. If you don't accept them, please don't use it.
1. Who we are
The app is provided by GRS Fleet Graphics Limited, trading as GRS Fleet Telematics ("GRS", "we", "us"). We're registered in England and Wales, company number 09002758. Our registered office is Mitchell House, Hardley Industrial Estate, Hythe, Southampton SO45 3YH. Email: support@grsft.com. Phone: 0333 000 2055.
2. What the app is
The app is a free tool for businesses choosing vehicle tracking, theft protection or cameras. It's made for UK fleets, big and small. It:
- suggests a GRS setup for your fleet, worked out by our own rules, with an indicative cost where we can give one;
- explains what each GRS option does, who it suits and its limits;
- helps you plan when to give notice on your current tracking contract;
- gives general guidance on what to do after a theft, protecting vehicles and tools, drivers' privacy and questions for your insurer; and
- if you ask, passes your request for a call back, a quote or a demo to our team.
It covers GRS products only, so it doesn't compare us with other providers.
The app works inside an AI assistant. Its suggestions and prices come from our rules, and they appear on the app's cards (the panels it shows in your chat). The assistant writes its own replies around them, and it can make mistakes. If something matters to your decision, check it with us.
3. Prices and quotes
The app's notes on prices and quotes:
- These are indicative 'from' prices. Your written quote is what counts.
- Monthly prices are per vehicle, or per unit for our lowest-cost tracker.
- Prices exclude VAT, which is charged at 20%.
- For private customers and businesses that aren't VAT-registered, we give prices including VAT in your written quote.
- Hardware is a one-off cost, quoted for your fleet, and you own it.
- GRS keeps the SIM, so tracking runs while you're a GRS customer.
- Agreements have a 12-month minimum term and renew automatically, as our terms set out.
- Package configuration can vary by fleet size, vehicle type and deployment route.
Prices can change. The app gives prices for fleets in the UK only, and it shows the date of the prices it uses. If your assistant's words differ from what the app's cards show, the cards are what count, and your written quote takes priority over both.
4. Nothing is bought in the app
Nothing can be bought, paid for or signed up to in the app. Sending a request doesn't commit you, or us, to anything. You get your price and terms in writing before you sign. Any agreement with us is made separately, through our written quote and our Terms and Conditions of Sale, never through the app.
5. Using the app properly
Use the app for your own business, or for a business you're authorised to act for, and only about vehicles and equipment that business owns or operates.
You must not use the app:
- to plan or help with tracking a person, or a vehicle you don't own or operate, without their knowledge. That includes partners, ex-partners and family members, and staff or drivers who haven't been told. Tracking a person without their knowledge can be unlawful;
- to send a request with false details, or with someone else's details without their permission;
- to send spam, or automated or repeated requests;
- to put vehicle registrations, drivers' names or details of anyone involved in a theft in your notes;
- to copy, scrape or resell the app or its content, or to try to break, overload or get round its safeguards; or
- in any way that breaks the law, or the rules of the assistant you're using.
If your business uses tracking or cameras, it is responsible for its own legal duties to its drivers and others, such as telling them about the tracking and cameras. We may ignore or delete requests that break these rules, and stop anyone who misuses the app from using it.
6. If a vehicle has just been stolen
The app isn't an emergency service. If your vehicle has just been stolen, report it to the police first. If it has a GRS tracker, then call GRS on 0333 000 2055: theft reporting is available 24/7. Each recovery attempt is charged.
7. Availability
The app is free to use. We provide it as it is and as available. We may change, suspend or withdraw it at any time, without notice. It relies on ChatGPT, Claude and other services we don't control, so we can't promise that it will always be available or free from errors.
8. Your AI assistant
ChatGPT is a service of OpenAI, and Claude is a service of Anthropic. They don't make, run or endorse the app. Their own terms and privacy policies apply to your use of them, including what you type and what the app returns. You can disconnect the app in your assistant's settings at any time.
9. Information, not advice
The app gives general information to help you choose. It isn't legal, insurance, employment or data protection advice. The switch planner's dates depend on what you tell it about your contract, and your contract's own terms always apply.
10. Our liability
10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law doesn't allow us to limit or exclude.
10.2 Subject to 10.1, and because the app is free and gives indicative information only:
(a) we aren't liable for any loss of profit, revenue, business, contracts, anticipated savings, goodwill or data, or for any indirect or consequential loss, arising from your use of the app;
(b) we aren't liable for anything your AI assistant says that doesn't come from the app, or where its words differ from the app's cards or your written quote; and
(c) our total liability to you arising from your use of the app, however it arises, is limited to £100.
10.3 If you buy from us, our liability for what you buy is set by your written quote and our Terms and Conditions of Sale, not by these terms.
10.4 If you use the app as a consumer, rather than for a business, nothing in these terms affects your legal rights.
11. Our content
The app, its rules, wording and design, and the GRS Fleet Telematics name belong to us or our licensors. You may use what the app shows you to make decisions for your business, and share it within your business. Please ask us before copying or republishing any of it for anything else.
12. Privacy
How we handle personal data in the app is set out in the app's privacy notice.
13. Changes to these terms
We may update these terms, for example when the app changes. We'll change the version and date at the top. The terms in force when you use the app apply.
14. Law and courts
These terms, and any dispute about them or the app, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you're a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If a court finds any part of these terms invalid, the rest still applies.
15. Contact us
- Email: support@grsft.com
- Phone: 0333 000 2055
- Address: GRS Fleet Graphics Limited, Mitchell House, Hardley, Southampton SO45 3YH, United Kingdom