Support

Help with the GRS Fleet Telematics app in ChatGPT and Claude.

Vehicle just stolen?

If your vehicle has just been stolen, report it to the police first. If it has a GRS tracker, then call GRS on 0333 000 2055: theft reporting is available 24/7. Each recovery attempt is charged.

Contact us

Email: support@grsft.com
Phone: 0333 000 2055
Address: GRS Fleet Graphics Limited, Mitchell House, Hardley, Southampton SO45 3YH, United Kingdom

If something goes wrong

It won't add, or can't reach the server: check the address. It's https://advisor.grsft.com/mcp for ChatGPT and https://advisor.grsft.com/claude/mcp for Claude. Then try again in a minute.
Claude says "Couldn't register with sign-in service": remove the connector, add it again and choose No sign-in. If it still fails, try again later or contact us.
Claude's Free plan won't let you add it: the Free plan allows one custom connector. Remove the other one first.
No GRS answer or card in your chat: start a new chat. In ChatGPT, type @ and pick GRS Fleet Telematics. In Claude, check it's switched on under +, then Connectors, and that none of its tools is set to Blocked.
Text but no card: allow the app to show its card when your assistant asks. The text answer has the same details.
A button puts a message in your message box instead of sending it: check the message and press Send.
Your assistant asks for permission again: this can happen after we update the app. Allow it once, or always.

Report a problem with the app

Email support@grsft.com with what you asked, which assistant you used (ChatGPT or Claude) and what went wrong. A screenshot helps. Please leave out vehicle registrations and drivers' details: we don't need them.

A request you sent

When you send a request from the app's card, you get a reference starting GRS-. Our team will call or email you, as you asked. Changed your mind? Email privacy@grsft.com with your reference and we'll delete your request.

Prices in the app

These are indicative 'from' prices. Your written quote is what counts. Nothing can be bought in the app.

Remove the app

You can disconnect the app at any time in your assistant's settings: in ChatGPT on the Plugins page, and in Claude under Customize, then Connectors.

Your data

To see, correct or delete your details, or to object to how we use them, email privacy@grsft.com. The privacy notice has the full details.